Plantstop.us
Rhaphidophora puberula variegated
2. We usually carry out the arrival process for our fresh imported products twice every month. on the 15th and 30th.
3. Approximately 7 days after arrival, we will send it immediately to your address.
4. The photo is just an example, you will get random plants, size and shape as in the photo (more leaves or less).
5. Plant size can be larger or smaller depending on existing stock.
6. Plant stock suddenly becomes empty.
7. Please read and understand the terms & conditions of this shop before you purchase.
🚚 Shipping & Processing
Fresh Import
- Ships directly from Indonesia with protective packing to minimize transit stress
- Flat shipping rate: $50
- No quantity limits — order any number of plants under the same shipping fee
- Estimated delivery timeline: Ships in 7–14 workdays after order processing and document completion.
Ready in USA
- Ships from New Jersey, USA
- Shipping rates calculated at checkout
- Orders ship within 3–5 business days after purchase
- Shipping days: Monday–Thursday
- Carriers: UPS / USPS
📝Export Documents Included - Fresh Import
No paperwork needed—we handle all export documentation to ensure a smooth process, including:
- Phytosanitary Certificate
- Commercial Invoice
- Packing List
- Any additional standard documents required for export (as applicable)
🛡️Claims & DOA cases
Plant loss is very rare with our packing standards and export experience. If an issue occurs:
- Claims must be submitted within 24 hours after opening the package
- We will offer either:
- Up to 50% refund, or
- Reshipment (shipping cost covered by the buyer)
Claim requirements: Please provide clear unboxing photos and/or a short video for verification.
🪴Post-Arrival Care Guide
To help your plant settle in after international transit:
- Light: Bright, indirect light (avoid harsh direct sun for the first 7 days)
- Water: Keep medium lightly moist, not soggy. Water only when the top layer starts to dry.
- Humidity: Preferably 70%+ (a humidity dome/box can help during the first week)
- Temperature: Ideal 68–82°F. Avoid below 60°F (risk increases under 55°F).
- Acclimation tip: Do not repot immediately. Let it rest 7–14 days before making changes.
Product information
Last updated: January 26, 2026
Welcome to Plantstop.us. By accessing or using our website, products, and services, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.
1. General Conditions
Plantstop.us sells live ornamental plants and related products, including internationally shipped plants.
We reserve the right to:
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Refuse service to anyone for any reason at any time
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Modify, suspend, or discontinue any part of the service without prior notice
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Update or change these Terms of Service at any time
2. Eligibility
By using this website, you confirm that:
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You are at least the legal age in your jurisdiction
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You have the legal capacity to enter into a binding agreement
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You are responsible for complying with all applicable local laws and import regulations
3. Product Information
We strive to present our products as accurately as possible. However, due to the nature of live plants:
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Size, color, shape, and appearance may vary
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Product photos are for reference purposes only, unless explicitly stated as REAL PICTURE / EXACT PLANT
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Minor cosmetic imperfections are natural and expected
We do not guarantee that plants will be identical to the images shown unless clearly specified.
4. Pricing & Payment
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All prices are listed in USD unless stated otherwise
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1. Accepted Payment Methods
- Bank Of America
- Zelle
- ShopApp
- Paypal
- American Express
- Apple Pay
- Mastercard
- Goggle pay
2. Credit Terms
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We do not offer credit, installments, or deferred payments at this time.
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Prices are subject to change without notice
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Full payment is required before order processing begins
We reserve the right to cancel or refuse any order due to pricing errors, inventory issues, or suspected fraudulent activity.
5. Orders
1. Adding Items to Your Order
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You may add plants before your order enters the packing process.
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There is no limit to the number or type of plants added, as long as they are in stock.
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Requests can be made via:
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Website Inbox
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Email: plantstopus@gmail.com
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Instagram DM: @plantstop.us
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Any additional payment must be completed using one of the following methods:
Zelle (plantstopus@gmail.com), Bank of America transfer, PayPal, Shop Pay, Apple Pay, MasterCard, or Google Pay. -
Confirmation will be sent after proof of payment is received.
2. Reducing Items in Your Order
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Reductions are allowed before packing begins.
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A clear reason must be provided.
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Requests can be submitted via the Website Inbox, email, or Instagram DM.
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Refunds will be issued via Zelle Or via paypal , please provide your Zelle details.
3. Combining Orders
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If you have multiple orders, you may request to combine them into one shipment.
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Requests can be made via the Website Inbox, email, or Instagram DM.
4. Splitting Orders
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Large orders can be split into multiple packages upon request.
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Additional shipping fees will apply.
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Shipping fees must be paid via Zelle (plantstopus@gmail.com), Bank of America transfer, PayPal, Shop Pay, Apple Pay, MasterCard, or Google Pay.
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Confirmation will be provided after proof of payment is received.
5. Order Cancellation
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Cancellation requests must be submitted within 3 days of placing the order.
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A clear reason for cancellation is required.
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Requests must be sent via email to plantstopus@gmail.com.
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Once approved, a full refund will be automatically processed.
Please review your order carefully before completing checkout.
6. Shipping & Delivery
Shipping terms are governed by our Shipping Policy.
Plantstop.us is not responsible for:
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Delays caused by customs clearance, weather conditions, or courier services
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Import restrictions, inspections, or permit requirements in the destination country
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Additional taxes, duties, or customs-related fees
7. Refunds & Claims
Refunds, replacements, and claims are governed by our Refund & Resolution Policy.
All sales are final. Claims must be submitted according to the stated procedures and within the specified timeframes.
8. Import Responsibility
Buyers are fully responsible for:
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Confirming that live plants are permitted to enter their country or state
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Obtaining any required import permits or documentation
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Understanding and complying with local agricultural and customs regulations
No refunds will be issued for orders that are rejected, delayed, or confiscated by customs authorities.
9. Limitation of Liability
Plantstop.us shall not be liable for:
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Plant loss or damage caused by factors beyond our control
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Indirect, incidental, or consequential damages
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Issues arising after delivery due to improper care, handling, or environmental conditions
If liability is established, it shall not exceed the total amount paid for the order.
10. Intellectual Property
All content on this website, including but not limited to:
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Text
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Images
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Logos
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Branding
is the exclusive property of Plantstop.us and may not be copied, reproduced, or used without prior written permission.
11. User Conduct
You agree not to:
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Use the website for unlawful or unauthorized purposes
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Attempt to compromise site security or functionality
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Submit false, misleading, or fraudulent information
12. Privacy
Your submission of personal information is governed by our Privacy Policy.
13. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.
14. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.
E. Other Information
1. Greenhouse Pickup
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Direct purchases are available at our greenhouse: 24 Manito Ave, Lake Hiawatha, NJ 07034, USA
2. Wholesale Orders
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For wholesale inquiries, email plantstopus@gmail.com
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Subject line: Wholesale Application
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More details are available on our Wholesale Page.
3. Promotions
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We regularly offer monthly deals, flash sales, and clearance events.
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Updates are shared via our website banner and Instagram.
4. Social Media
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Instagram: @plantstop.us
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Etsy: plantstopus.etsy.com
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Facebook: plantstop.us
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Whatnot: plantstop.us
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Palmstreet: planstop.us
🌱 Thank you for choosing Plantstop.us. We truly appreciate your trust and support!
Return, Replacement, and Refund Policy
Last updated: December 01, 2023
We appreciate your business at Planstop.us.
To guarantee that the plants are in the finest condition, we make sure they have undergone a selection and quality control process before being sent. Having worked in the ornamental plant industry for more than ten years, fewer than 1% of issues arise each month. Issues that frequently come up are typically related to third parties' delivery processes. So that we are both aware of the hazards and circumstances, we must be completely conscious that we are working with LIVE plants.
Still, we're determined to keep offering the greatest service we can.
The following terms are applicable for any products that You purchased with Us.
Refunds & Cancellations
- All purchases, once shipped, are final.
- You can cancel your order any time before it's shipped by emailing us at cs@planstop.us or call us at +1 662 312 8310. You can’t cancel if the Good’s package is already opened or the time already passed 24 hours after the notification from the shipping company saying that the Goods have been DELIVERED.
- We will notify you of shipment via email the day your purchase is shipped.
- Fully refund, only applies to Goods that are returned in the same condition as You received them. It should also include all of the products’ instructions, documents, and wrappings. We will send you the shipment label by email and you don’t have to worry about shipping cost.
Lost Plants
- Plants can sometimes be lost by a shipping carrier. Simply inform us that the plant never arrived when this occurs. If the plant is lost, we'll work with the carrier to resolve the issue and provide a refund or replacement at no additional cost.
- If your plant disappears, kindly refer to the instructions for "Opening a Claim" below.
Damage, Pests & Disease
- In accordance with our refund and cancellation policy, plants that are damaged during shipment or have pests or diseases when they arrive will be fully refunded.
- It's critical that you get in touch with us right away if your plant has a problem because we can only address problems that are brought to our attention within 24 hours of delivery.
- If there is a problem with your plant, please follow the "Opening a Claim" instructions below.
- Please Note: If you purchased Winter Insurance for your order, we will only be able to honor claims for damage caused by cold weather.
Opening a Claim
When contacting us about any issues, please include the following:
- The email address you used to complete your purchase; and
- The name of the plant that has an issue
- The order number
- Attach an unboxing video
- Attach a photo and video of the plant from the top down; and
- Attach close-up photos of the issue itself
Our Claims Process
- Your information will be reviewed by us, typically in a single business day.
- Occasionally, we'll request more details or images to aid in our decision-making. We ask that you reply to our requests for more details or images no later than 24 hours
- We will refund or replace the plant at no cost if we determine that it has a problem (damage, pests, disease), or that it was lost during shipment (shipping issues). This is in accordance with our refund and cancellation policy mentioned above. Please be aware that unless you purchased Winter Insurance for your order, we are only able to honour claims that are determined to be the result of damage from cold weather.
- In very rare instances, problems brought on by negligence (or, in the event that you did not purchase Winter Insurance, damage brought on by cold weather) prevent us from offering refunds or replacements. You can be sure that our growers will be able to walk you through the process of bringing your plant back to health if it requires extra attention.
For the complete, legal version of our Return, Replacement, and Refund Policy, read on at your own risk of boredom:
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PLANTSTOP USA CORP, 24 Manito Ave Lake Hiawatha NJ 07034.
Service refers to the Website.
Website refers to Planstop.us, accessible from https://www.plantstop.us/
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order at any time before it ships without giving any reason for doing so. We will notify You via email when Your Order ships. After this time, you will no longer be able to cancel Your Order.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: cs@plantstop.us
- By call : +1 662 312 8310
If it has already been determined by us that the goods were lost during shipment, we will reimburse You within 14 days of receiving the returned goods. We will reimburse you using the same payment method that you used to place the order, and there won't be any costs associated with it.
Conditions for Returns
Once shipped, your order is considered final and cannot be returned.
Kindly refer to the guidelines in the "Return, Replacement, and Refund Policy" section above and get in touch with us to initiate a claim if there are any problems with your purchase, such as damage or pest infestation, lost shipment, or issues with disease.
We maintain the right to reject returns or exchanges for any goods. To decide which items should be replaced or refunded, we follow the procedure described in the Return, Replacement, and Refund Policy section above. For any claims opened more than 24 hours after the shipping company notifies you that the goods have been delivered, we are unable to provide refunds or replacements. Inability to submit the data, images, or videos required for us to handle Your claim in
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: cs@plantstop.us
- By call : +1 662 312 8310
F.A.Q.
IS IT SAFE TO SEND A PLANT THROUGH THE MAIL?
Of course, naturally!
We provide trustworthy shipping in addition to first-rate customer support. Having worked in the rare and ornamental plant industries for more than ten years, we typically have less than 1% of monthly shipment problems.
WHERE WILL MY PLANTS SHIP FROM?
Our shipping and greenhouse facilities are situated near Lake Hiawatha, New Jersey.
CAN I ADD TO MY ORDER?
You can order more plants and ask us to mix them via email if you later realise that you should have added more. We will combine those for you, and we will reimburse the actual difference between the postage charges and the total of your different shipping charges once your order ships as a whole. Depending on the quantity, weight, and size of the plants, shipping them all at once may prove to be just as expensive as shipping them separately.
However, we make every effort to keep costs as low as possible, and when we succeed, we typically refund your money in two to three days.
DO I NEED ANY DOCUMENTS OR PERMIT TO BUY?
No, you don’t.
We are local sellers, the plants we have are cultivated in the United States.
WHEN WILL MY PLANTS SHIP?
While we strive to ship orders within 7 days of receipt, please note that seasonal variations in our shipping schedule may occur. Only Monday through Thursday is when we ship. We always send your order confirmation with an accurate and up-to-date timeline via email. This allows our staff ample time to ensure that we have chosen the best plants in our greenhouse, that they have been examined and treated to ward off pests and diseases, and that they have been packaged securely for delivery to your house.
We value your patience and will try our best to provide updates on orders that start to exceed what we initially told you.
Simply email your order confirmation back if you have any specific timing requests, and we'll do.
IT'S COLD WHERE I AM,WILL MY PLANTS BE SAFE?
If daytime highs in your area are expected to be below 45 degrees for the next week, we advise you to get Winter Protection Insurance.
It is advised that you purchase our Winter Protection Insurance so that our staff can make sure your orders are individually weather-checked, using heat packs if needed, and so we are prepared to address any problems in the event that the weather damages your plant after it arrives.
In order for us to correctly attach your Winter Protection Insurance order to this order, please reply to this email with the Order # of your Winter Protection Insurance order, if you haven't already purchased it on its own from the website. This is the most effective method.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Direct Debit Payment, Credit Card Payment, Zelle transfer, Apple Pay, Google Pay, Shop Pay, Meta Pay, and Amazon Pay
You can choose those payment methods at checkout.
WHAT HAPPENS IF MY PLANTS ARE DAMAGED?
We take great care to package your plants and keep them safe from harm while they travel to your house. Please read the information on the back of our Unboxing Guide card if you are experiencing any problems with your order. It outlines the steps needed for a prompt resolution.
Please read our Return, Replacements and Refund Policy or contact cs@planstop.us or call at +1 662 312 8310 for more information.
Do you offer wholesale price?
Yes sure, please contact us at email info@plantstop.us
or call at +1 662 312 8310