Our plants are sourced primarily from trusted growers and partners in Indonesia and are offered as either Ready in USA or Fresh Import.

Ready in USA plants are already in New Jersey and ready for domestic shipping.

Fresh Import plants are shipped from Indonesia through our scheduled import shipments, then repacked in New Jersey before domestic delivery.

If the product is marked Exact Plant or Real Picture, you will receive the plant shown.

For representative photos, the plant may vary slightly in size, leaf count, coloration, variegation, and maturity.

Yes. We carefully prepare and pack our plants for transit. However, because plants are living products, some temporary shipping stress may occur.

Fresh Import plants are shipped from Indonesia to our New Jersey facility. After completing the required import and inspection process, they are repacked and shipped domestically to you.

No. We handle the standard import process and required documentation for Fresh Import orders purchased through Plantstop.us.

Typically twice a month. Check our website for the latest order cutoff and estimated import schedule.

Fresh Import orders follow the schedule shown on our website. After arrival and inspection in the U.S., please allow approximately 3–5 days for processing and repacking before domestic shipment.

Domestic tracking becomes available after the plants arrive in the U.S., are processed in New Jersey, and are ready for shipment to you.

Yes. International transit can temporarily stress live plants, so they may need some time to recover and adjust to their new environment.

At this time, we ship live plants to U.S. addresses only.

Ready in USA: New Jersey.

Fresh Import: Indonesia → New Jersey → your address.

Ready in USA: Generally within 3–5 business days after purchase.

Fresh Import: According to our current import schedule, followed by approximately 3–5 days for processing and repacking after arrival at our New Jersey facility.

Our regular domestic shipping days are Monday through Thursday to help reduce unnecessary weekend delays.

Ready in USA: Shipping is calculated at checkout.

Fresh Import: The applicable shipping rate is displayed at checkout.

We primarily use USPS and UPS for domestic deliveries, depending on the destination and shipping service.

Tracking will be emailed once your package is prepared for domestic shipment and the shipping label has been created.

You may contact us with your preferred timing, and we will try to help when possible. However, carrier delivery dates and times cannot be guaranteed.

Possibly. Because they have different processing timelines, please contact us before your order is processed to check whether combined shipping is available.

Once your order ships domestically, tracking information will be sent by email. For Fresh Import orders, you can also follow our latest import schedule on the website.

Possibly. Contact us as soon as possible with your order number, and we will check whether the additional plant can be combined with your existing order.

Order changes are not guaranteed once processing has started. Please contact us as soon as possible if you need assistance.

All purchases are considered final once processed. Please review your order carefully before checkout and see our Refund & Claim Policy for complete details.

Available payment methods are displayed at checkout.

If an installment or Buy Now, Pay Later option is available for your order, it will appear during checkout. Eligibility is determined by the payment provider.

Unpack your plant as soon as possible and inspect its condition. Place it in a stable environment with appropriate humidity and indirect light while it recovers from shipping.

Some drooping, yellowing, dehydration, minor leaf loss, or cosmetic damage can occur after shipping, especially with Fresh Import plants.

Keep the plant in a stable environment with good humidity, indirect light, and careful watering. Give it time to recover before making major changes to its growing conditions.

In most cases, allow the plant some time to adjust first. However, always check the condition of the roots and plant and act accordingly if intervention is necessary.

Give it a stable environment and time to recover. Avoid overwatering, strong direct sunlight, or making several major changes at once.

Contact us within 24 hours of the carrier's delivery timestamp and provide clear photos or video of the plant, packaging, and shipping label.

Please provide clear photos or video showing the plant's condition, affected areas, original packaging, and shipping label.

No. Minor drooping, yellowing, leaf loss, dehydration, or cosmetic damage can occur during transit and does not automatically qualify as Dead on Arrival (DOA).

Contact us with your order number and clear photos of the plant, label, and packaging. We will review the issue and provide an appropriate resolution.

Our team will review the information and evidence provided. Eligible claims will be handled according to our Refund & Claim Policy.

You can contact our customer support team through our website or email : plantstopus@gmail.com. For order-related questions, please include your order number so we can assist you faster.