Absolutely, it is safe.
With packing methods that comply with the standard plant packing protocols, we ensure the plants arrive in a safe and healthy condition.

1. Product Ready in USA: This product is already available in our warehouse.
2. Product Pre Order (Fresh Import): This product comes from our partners in Indonesia.
   

1. Product Ready in USA: Plants are shipped from our warehouse in New Jersey.
   
2. Product Pre Order (Fresh Import): Shipped from Indonesia and first transits in New Jersey for the repacking process before being sent directly to the customer’s address.

No, you do not need any documents.e. When will my plants be shipped?

1. Product Ready in USA:

• Orders will be shipped 7-10 days after you place your order.
• Shipments are made every Monday to Thursday.

2. Product Pre Order (Fresh Import):

• Adjusted according to the import shipping schedule, which is usually every two weeks.
• You can view the upcoming import shipping schedule updates on our website banner or when you choose the shipping method during the checkout process.
• When the imported plants arrive at our warehouse, we need 3-5 days to process repacking before they are finally sent to your address.
  
  

Yes, certainly safe. Our packing method adapts to the current season. We also offer a shipping option with a heat pack for extra protection.

Yes, Sure

Indeed.
If the average high temperature in your area is regularly below 45 degrees, we advise getting our Winter Insurance in the winter. You can buy this as an add-on to your order or after you've placed one; just send us a message so we can make sure it gets applied correctly to your pending order.

Orders that include our Winter Insurance will have a member of our staff personally verify that the right heat packs, extra packing techniques, or other safety measures are used to guarantee your plant arrives safely in spite of the cold. Plants that are damaged during shipment—including those caused by heat or cold—will be replaced or refunded at no cost if Winter Insurance is purchased.

• Product Ready in USA: USPS
• Product Pre Order (Fresh Import): Cargo and USPS

When the package starts to be shipped, our customer service will immediately provide the tracking ID of your order to the email you provided during the purchase.

Yes, certainly. Just place an order with a minimum order of $1.000.

Yes. To request a specific delivery time, you must confirm directly with our customer service.

You can directly contact our customer service via email at Plantstopus@gmail.com or once the package has begun shipping, you can track it via the USPS Tracking website.

Yes, of course. You must confirm directly with our customer service.

Yes, you can cancel an order only up to 3 days after purchase.

Order cancellations can only be processed up to 3 days after purchase, with a clear reason provided

We accept direct debit payments, credit card payments, Zelle transfers, Apple Pay, Google Pay, Shop Pay, Meta Pay, and Amazon Pay. You can choose these payment methods at checkout.

No, we do not offer instalment plans.

You can file a claim for a damaged plant to our customer service email at plantstopus@gmail.com with mandatory photos or videos during unboxing.

We take great care in packing your plants and keeping them safe from harm during transit. However, if the plants arrive damaged, we offer two options:

1. Mainly, we offer the option to resend the shipment one time with shipping costs as much as the initial shipping value. If the resend package arrives damaged again, it is beyond our responsibility.
   
2. Secondly, we offer an option for a partial refund of 70% of the value of the damaged plants.

Yes, certainly, please contact us at email plantstopus@gmail.com

24 Manito Ave Lake Hiawatha, NJ, 07034, United States of America

We provide a variety of promotions at specific times, including Flash Sales, Monthly Promotions, Free Shipping, and Clearance Sales.