Terms and Conditions

Plantstop.us

A. Order

1. Order Cancellation

  • Order cancellation requests can be submitted up to a maximum of 3 days after the order is placed, including a clear reason
  • Order cancellation requests can only be made via email at plantstopus@gmail.com.
  • Upon approval of the order cancellation, a full refund will be automatically processed.
2. Addition to Orders
  • You can add plants to your order before it enters the packing process.
  • There is no limit to the number or type of plants you can add as long as they are in stock.
  • Requests to add plants can be made via the Website Inbox, email plantstopus@gmail.com, and Instagram DM @plantstop.us.
  • Any additional payment due to adding plants can be made through the Zelle account at plantstopus@gmail.com.
  • Confirmation of the addition will be provided after proof of payment is received.
3. Reduction in Orders
  • You can reduce the number of plants in your order before it enters the packing process.
  • Reductions can only be made if a clear reason is provided.
  • Requests to reduce plants can be made via the Website Inbox, email plantstopus@gmail.com, and Instagram DM @plantstop.us.
  • Refunds for reductions will be processed through your Zelle account. Make sure to provide your Zelle account information to us.

4. Combining Orders
If you have more than one order and want to combine them into one package, you can make a request via the Website Inbox, email plantstopus@gmail.com, and Instagram DM @plantstop.us.

5. Splitting Orders

  • If you have a large order and want to split it into several packages, you can make a request via the Website Inbox, email plantstopus@gmail.com, and Instagram DM @plantstop.us.
  • Additional shipping costs will apply.
  • Shipping costs for split orders can be paid through the Zelle account at plantstopus@gmail.com.
  • Confirmation of the split order will be provided after proof of payment is received.

B. Payment

1. Payment Methods
  • We only accept payments through Bank of America & Zelle.
2. Credit Terms
    • No, we do not offer credit or deferred payments at this time.

    C. Shipping

    1. Shipping Time
    a. Ready in USA
      • Orders will be shipped 7-10 days after placing the order. Shipping is done every Monday-Thursday
    b. Pre-Order Products (Fresh Import)
        • Based on the import shipping schedule, usually done every two weeks. 
        • You can check the latest import shipping schedule on our website banner or when selecting the shipping method during checkout. 
        • After the import plants arrive at our warehouse, we need 3-5 days for repacking before shipping to your address.
       2. Shipping Destination
      • Currently, we only ship within the United States (all states).
       3. Shipping Requirements
      • There are no specific requirements needed.
      4. Shipping Costs
      • Shipping costs are based on the rates provided by the shipping service at checkout.
      5. Free Shipping Conditions
      • We offer free shipping for a minimum purchase of $1.000.
       6. Origin of Shipping
      • Ready in USA: Plants are shipped directly from our warehouse.
      • Pre-Order: Plants are shipped from our partner farmers abroad.
      7. Shipping Carriers
      • USPS for Ready in USA plants.
      • Cargo and USPS for Pre-Order plants.
      8. Track Your Order Status
      • You can contact us via the Website Inbox, email plantstopus@gmail.com, and Instagram DM @plantstop.us to check the status of your order.
      9. Packing Method
      • Our packing methods are adjusted according to the current season.

      D. Complaints

      1. Claim for Damaged Plants
      • To claim damaged plants, contact us via email, providing photos and videos of the unboxing.
      • We offer two options:
      a. Resend (Primary Offer)
        • We will resend the plants for free (excluding shipping costs). 
        • The shipping costs will follow the rates at checkout and 
        • Shipping Cost can be paid through the Zelle account at plantstopus@gmail.com. 
        • Resend will be done based on the type of plant ordered. 
        • Ready in USA plants will be resent 7-10 days after submission (if stock is available). 
        • Pre-Order plants will be resent 30 days after submission.
      b. Refund
        • A refund of 60% of the plant value, excluding shipping costs
        • Refunds will be processed within a minimum of 7 days after the complaint is resolved.

      2. Delayed Shipments

      • Once shipped, the responsibility lies with the shipping carrier. You can proactively contact the carrier for updates. 
      3. Incorrect Item
      • If you receive the wrong plant, claim "Incorrect Item" via email at plantstopus@gmail.com, including photos and videos of the unboxing. 
      • We will resend the correct plant and cover the return shipping costs of the incorrect plant.
      • Alternatively, you can keep the incorrect plant and pay half the price.

      E. Others

      1. Direct Purchase at Greenhouse
      • You can purchase directly at our greenhouse located at 24 Manito Ave, Lake Hiawatha, NJ, 07034, United States of America.

      2. Wholesale Purchase
      • For wholesale programs, contact us via email at plantstopus@gmail.com with the subject "Wholesale Application." 
      • For more information, visit our Wholesale Page.
      3. Available Promotions
      • We offer monthly promotions, flash sales, and clearance sales. 
      • You can monitor these promotions through our Instagram and website homepage banner.
      4. Social Media Accounts