Plantstop.us
Hoya Verticilata Sp Tanggamus
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š± What Youāll Receive
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Plant height:Ā approx. 4 ā 8 inches
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Leaf count:Ā typically 3 ā 5 leavesĀ (live plants may vary)
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Condition:Ā fully rooted plantĀ (not a cutting)
- Pot size: 3-4 inches
Natural Variation
Live plants may naturally show minor cosmetic imperfections. Each plant is carefully selected, and we do not ship plants with major defects.
The plant you receive will beĀ similar to the one shown in the photos, but not the exact plant pictured, as natural variations occur and each plant is unique.
ā¹ļø Before Checkout
Please review ourĀ Shipping Policy & FAQĀ for details on shipping, claims, and import regulations.Ā Live inventory moves fastāif this plant is right for you, secure it now before itās gone.
š Shipping & Processing
Fresh Import
- Ships directly from Indonesia with protective packing to minimize transit stress
- Flat shipping rate: $50
- No quantity limits ā order any number of plants under the same shipping fee
- Estimated delivery timeline: Ships in 7ā14 workdays after order processing and document completion.
Ready in USA
- Ships from New Jersey, USA
- Shipping rates calculated at checkout
- Orders ship within 3ā5 business days after purchase
- Shipping days: MondayāThursday
- Carriers: UPS / USPS
šExport Documents Included - Fresh Import
No paperwork neededāwe handle all export documentation to ensure a smooth process, including:
- Phytosanitary Certificate
- Commercial Invoice
- Packing List
- Any additional standard documents required for export (as applicable)
š”ļøClaims & DOA cases
Plant loss is very rare with our packing standards and export experience. If an issue occurs:
- Claims must be submitted within 24 hours after opening the package
- We will offer either:
- Up to 50% refund, or
- Reshipment (shipping cost covered by the buyer)
Claim requirements: Please provide clear unboxing photos and/or a short video for verification.
šŖ“Post-Arrival Care Guide
To help your plant settle in after international transit:
- Light: Bright, indirect light (avoid harsh direct sun for the first 7 days)
- Water: Keep medium lightly moist, not soggy. Water only when the top layer starts to dry.
- Humidity: Preferably 70%+ (a humidity dome/box can help during the first week)
- Temperature: Ideal 68ā82Ā°F. Avoid below 60Ā°F (risk increases under 55Ā°F).
- Acclimation tip: Do not repot immediately. Let it rest 7ā14 days before making changes.
Product information
Last Updated: August 31, 2026
Welcome to Plantstop.us. These Terms of Service (āTermsā) govern your use of our website, products, and services.
By accessing our website or placing an order with Plantstop.us, you agree to these Terms. Please review them carefully before completing your purchase.
1. About Plantstop.us
Plantstop.us sells live ornamental plants and related products to customers in the United States.
Our plants may be offered through two primary fulfillment types:
Ready in USA
Plants that are already located in the United States and are available for domestic fulfillment.
Fresh Import / Pre-Order
Plants sourced from Indonesia and imported into the United States by Plantstop.us before being prepared for domestic shipment to the customer.
Product availability, fulfillment type, and estimated shipping schedules may vary and will be indicated on the applicable product page, website, or during checkout.
2. General Conditions
By using our website or purchasing from Plantstop.us, you agree to provide accurate and complete information necessary to process and deliver your order.
We reserve the right, where reasonably necessary, to:
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Refuse or cancel an order;
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Limit quantities available for purchase;
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Correct pricing, inventory, product description, or other errors;
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Modify or discontinue products or services; and
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Update these Terms from time to time.
If we cancel an order that has already been paid for and the cancellation is not caused by customer fraud or another violation of these Terms, the applicable amount paid will be refunded.
3. Eligibility & Local Regulations
By placing an order, you confirm that you have the legal capacity to make the purchase.
Customers are responsible for ensuring that live plants may legally be received at their final delivery destination and for complying with any additional state or local restrictions that may apply.
For Fresh Import orders shipped through Plantstop.us to U.S. addresses, customers are not required to arrange the international import process themselves. Please see Section 8 for additional information.
4. Product Information
We make reasonable efforts to provide accurate product descriptions and photographs.
Because plants are living products, natural variations may occur in:
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Size;
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Leaf shape;
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Color and variegation;
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Root development;
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Number, position, or orientation of leaves; and
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Overall appearance.
Minor cosmetic imperfections, including small marks, blemishes, or naturally occurring leaf damage, may also be present.
Reference Photos
Unless a listing is specifically identified as āREAL PICTURE,ā āEXACT PLANT,ā or similar wording, product photographs are representative of the type of plant being sold. The plant received may naturally differ from the photograph.
Exact Plant / Real Picture
When a listing is specifically identified as āREAL PICTUREā or āEXACT PLANT,ā the customer will receive the individual plant shown in the listing, subject to normal changes that may occur while the plant continues to grow or during preparation and transportation.
5. Pricing, Payment & Orders
All prices are displayed in U.S. dollars (USD) unless otherwise stated.
Full payment is required before an order is processed unless Plantstop.us expressly agrees to another arrangement.
Available payment methods will be displayed at checkout or otherwise communicated by Plantstop.us.
Prices, promotions, discounts, and product availability may change without notice.
We reserve the right to cancel or correct an order affected by:
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An obvious pricing or listing error;
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Inventory discrepancies;
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Payment failure;
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Suspected fraudulent activity; or
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Other circumstances that prevent us from reasonably fulfilling the order.
If payment has already been collected for an order that we are unable to fulfill, the applicable amount will be refunded.
6. Order Changes, Cancellations & Combined Orders
Adding Items
Customers may request to add available plants to an existing order before the order enters final packing or shipment preparation.
Additional charges must be paid before the added items can be confirmed.
Removing Items
Customers may request to remove individual items before the applicable items enter final packing or shipment preparation.
Approval may depend on the fulfillment status of the order, particularly for Fresh Import or Pre-Order products that have already entered the sourcing or import process.
Combining Orders
Customers with multiple orders may request that they be combined into one shipment when operationally possible.
Combining orders is not guaranteed and may depend on inventory location, fulfillment type, import batch, packing status, and shipment schedule.
Splitting Orders
Customers may request that an order be divided into multiple shipments when operationally possible.
Additional shipping charges may apply.
Order Cancellation
Cancellation requests should be submitted as soon as possible after the order is placed.
Cancellation eligibility may depend on whether the order has already entered sourcing, import preparation, packing, or shipment processing.
Any approved cancellation and refund will be handled in accordance with our applicable refund procedures.
Please review your order carefully before completing checkout.
7. Shipping & Delivery
Shipping terms, processing times, available shipping methods, shipping charges, and related conditions are governed by our Shipping Policy.
Ready in USA
Ready in USA plants are fulfilled domestically from within the United States.
Fresh Import / Pre-Order
Fresh Import plants are sourced from Indonesia and imported into the United States by Plantstop.us according to our applicable import schedule.
After arrival in the United States and completion of the required inspection and clearance procedures, plants are prepared for domestic shipment to the customer.
Import schedules, processing dates, and delivery estimates are estimates and are not guaranteed.
Plantstop.us is not responsible for delays caused by circumstances outside our reasonable control, including:
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Severe weather;
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Carrier delays or disruptions;
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Government or agricultural inspections;
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Customs or regulatory processing;
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Transportation disruptions; or
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Other events beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
8. Fresh Import & Regulatory Compliance
For Fresh Import orders, Plantstop.us handles the import process from Indonesia to the United States, including the required import documentation, customs procedures, and applicable agricultural inspections before the plants are released for domestic fulfillment.
Customers purchasing Fresh Import plants through Plantstop.us for delivery to U.S. addresses are not required to independently arrange the international import process or obtain the standard import documentation handled by Plantstop.us.
Customers remain responsible for ensuring that live plants are permitted at their final delivery destination and for complying with any additional state or local requirements that may apply.
Plantstop.us cannot guarantee the timing of government inspections, customs processing, agricultural inspections, or other regulatory procedures.
If an order is affected by a government or regulatory action, Plantstop.us will handle the matter in accordance with the circumstances of the order and our applicable policies.
9. Refunds, Damages & Claims
Refunds, replacements, damaged plant claims, and other order resolutions are governed by our Refund & Resolution Policy.
Because we sell live plants, eligibility for a refund, replacement, store credit, or other resolution depends on the circumstances and the requirements stated in that policy.
Customers must inspect their order promptly after delivery and submit any claim within the applicable claim period.
Plantstop.us may require supporting documentation, including:
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Photographs of the plant;
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Photographs of the packaging and shipping box;
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Shipping labels; and/or
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An unboxing video where required by the applicable policy.
Failure to provide the required information or to submit a claim within the stated timeframe may affect eligibility for a refund or replacement.
Normal acclimation stress, minor cosmetic damage, or changes caused by improper care after delivery may not qualify as damage or loss.
10. Live Plant Risk & Customer Care
Live plants naturally respond to changes in temperature, humidity, light, transportation, and growing environment.
Freshly imported plants in particular may experience temporary acclimation stress, including:
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Leaf yellowing;
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Leaf drop;
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Wilting;
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Temporary loss of firmness;
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Root stress; or
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Other temporary changes in appearance.
These conditions do not automatically mean that a plant is dead or permanently damaged.
After delivery, customers are responsible for providing appropriate care and growing conditions.
Plantstop.us is not responsible for deterioration caused after delivery by improper care, unsuitable growing conditions, extreme temperatures after successful delivery, overwatering, underwatering, pests introduced after delivery, or other circumstances outside our reasonable control.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Plantstop.us will not be liable for indirect, incidental, special, or consequential losses arising from the purchase, shipment, use, or care of our products.
Plantstop.us is also not responsible for loss or damage resulting from circumstances beyond our reasonable control.
Where Plantstop.us is determined to be responsible for a claim, our total liability relating to the applicable order will not exceed the amount paid for the affected product or order, except where applicable law requires otherwise.
Nothing in these Terms is intended to limit any consumer rights that cannot legally be waived or limited.
12. Intellectual Property
Unless otherwise stated, the content appearing on Plantstop.us, including:
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Product photographs;
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Text and product descriptions;
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Graphics;
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Logos;
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Website design elements; and
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Plantstop.us branding
is owned by or licensed to Plantstop.us and is protected by applicable intellectual property laws.
Content may not be copied, reproduced, distributed, commercially used, or represented as your own without prior written permission from Plantstop.us, except where permitted by law.
13. Acceptable Use
You agree not to use our website or services to:
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Engage in unlawful or fraudulent activity;
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Provide intentionally false or misleading information;
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Interfere with the security or functionality of the website;
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Attempt unauthorized access to our systems or accounts; or
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Violate applicable laws or regulations.
We reserve the right to restrict access or refuse service where reasonably necessary to protect Plantstop.us, our customers, or our services.
14. Privacy
Our collection and use of personal information are governed by our Privacy Policy.
By using our website, you acknowledge that information necessary to process payments, fulfill orders, communicate with you, and deliver products may be processed in accordance with that policy.
15. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the State of New Jersey and applicable federal laws of the United States, without regard to conflict-of-law principles.
Nothing in this section limits any rights available to consumers under applicable law.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, policies, operations, or applicable requirements.
The current version and its effective date will be published on this page.
Continued use of our website or services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
17. Contact Us
If you have any questions regarding these Terms of Service or your order, please contact us at:
Email : plantstopus@gmail.com
Website : Plantstop.us
Instagram : @Plantstop.us
For order-related inquiries, please include your order number whenever possible.
18. Additional Information
Local Pickup
Local pickup may be available from our New Jersey location by arrangement.
Please contact us before visiting to confirm availability and pickup arrangements.
Wholesale Orders
Wholesale purchasing is available for qualifying customers.
Minimum order requirements, wholesale pricing, shipping terms, and other conditions may apply.
Please visit our Wholesale Page or contact us at plantstopus@gmail.com for more information.
Promotions
Plantstop.us may periodically offer sales, promotional codes, clearance events, or other special offers.
Promotions may:
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Be available for a limited time;
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Apply only to selected products;
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Require a minimum purchase;
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Have specific eligibility requirements; and
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Be subject to separate promotional terms.
Unless otherwise stated, promotional offers cannot be combined.
Thank you for choosing Plantstop.us.
Return, Replacement, and RefundĀ Policy
Last updated:Ā DecemberĀ 01, 2023
We appreciate your business at Planstop.us.
To guarantee that the plants are in the finest condition, we make sure they have undergone a selection and quality control process before being sent. Having worked in the ornamental plant industry for more than ten years, fewer than 1% of issues arise each month. Issues that frequently come up are typically related to third parties' delivery processes. So that we are both aware of the hazards and circumstances, we must be completely conscious that we are working with LIVE plants.
Still, we're determined to keep offering the greatest service we can.
The following terms are applicable for any products that You purchased with Us.
Refunds & Cancellations
- All purchases, once shipped, are final.
- You can cancel your order any time before it's shipped by emailing us atĀ cs@planstop.usĀ or call us atĀ +1 662 312 8310. You canāt cancel if the Goodās package is already opened or the time already passed 24 hours after the notification from the shipping company saying that the Goods have been DELIVERED.
- We will notify you of shipment via email the day yourĀ purchase is shipped.
- Fully refund, only applies to Goods that are returned in the same condition as You received them. It should also include all of the productsāĀ instructions, documents,Ā and wrappings. We will send you the shipment label by email and you donāt have to worry about shipping cost.
Lost Plants
- Plants can sometimes be lost by a shipping carrier. Simply inform us that the plant never arrived when this occurs. If the plant is lost, we'll work with the carrier to resolve the issue and provide a refund or replacement at no additional cost.
- If your plant disappears, kindly refer to the instructions for "Opening a Claim" below.
Damage, Pests & Disease
- In accordance with ourĀ refund and cancellation policy,Ā plants that are damaged during shipment or have pests or diseases when they arrive will be fully refunded.
- It's critical that you get in touch with us right away if your plant has a problem because we can only address problems that are brought to our attention within 24 hours of delivery.
- If there is a problem with your plant, please follow the "Opening a Claim" instructions below.
- Please Note:Ā If you purchased Winter Insurance for your order, we will only be able to honor claims for damage caused by cold weather.
Opening a Claim
When contacting usĀ about any issues, please include the following:
- The email address you used to complete your purchase; and
- The name of the plant that has an issue
- The order number
- Attach an unboxing video
- Attach a photo and video of the plant from the top down; and
- Attach close-up photos of the issue itself
OurĀ Claims Process
- Your information will be reviewed by us, typically in a single business day.
- Occasionally, we'll request more details or images to aid in our decision-making. We ask that you reply to our requests for more details or images no later than 24 hours
- We will refund or replace the plant at no cost if we determine that it has a problem (damage, pests, disease), or that it was lost during shipment (shipping issues). This is in accordance with our refund and cancellation policy mentioned above. Please be aware that unless you purchased Winter Insurance for your order, we are only able to honour claims that are determined to be the result of damage from cold weather.
- In very rare instances, problems brought on by negligence (or, in the event that you did not purchase Winter Insurance, damage brought on by cold weather) prevent us from offering refunds or replacements. You can be sure that our growers will be able to walk you through the process of bringing your plant back to health if it requires extra attention.
For the complete, legal version of our Return, Replacement, and Refund Policy, read on at your own risk of boredom:
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
YouĀ means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
CompanyĀ (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PLANTSTOP USA CORP, 24 Manito Ave Lake Hiawatha NJ 07034.
ServiceĀ refers to the Website.
WebsiteĀ refers to Planstop.us, accessible fromĀ https://www.plantstop.us/
GoodsĀ refer to the items offered for sale on the Service.
OrdersĀ mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order at any time before it shipsĀ without giving any reason for doing so. We will notify You via email when Your Order ships.Ā After this time, you will no longer be able to cancel Your Order.Ā
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email:Ā cs@plantstop.us
- By call : +1 662 312 8310Ā
If it has already been determined by us that the goods were lost during shipment, we will reimburse You within 14 days of receiving the returned goods. We will reimburse you using the same payment method that you used to place the order, and there won't be any costs associated with it.
Conditions for Returns
Once shipped, your order is considered final and cannot be returned.
Kindly refer to the guidelines in the "Return, Replacement, and Refund Policy" section above and get in touch with us to initiate a claim if there are any problems with your purchase, such as damage or pest infestation, lost shipment, or issues with disease.
We maintain the right to reject returns or exchanges for any goods. To decide which items should be replaced or refunded, we follow the procedure described in the Return, Replacement, and Refund Policy section above. For any claims opened more than 24 hours after the shipping company notifies you that the goods have been delivered, we are unable to provide refunds or replacements. Inability to submit the data, images, or videos required for us to handle Your claim in
Contact us
If you have any questions about ourĀ Returns and Refunds Policy, please contact us:
- By email:Ā cs@plantstop.us
- By call : +1 662 312 8310
F.A.Q.
WHERE WILL MY PLANT SHIP FROM?
Our plants are offered as either Ready in USA or Fresh Import.
Ready in USA plants ship directly from our facility in New Jersey.
Fresh Import plants are shipped from Indonesia to our New Jersey facility first, where they are processed and repacked before being shipped to you.
Please check the product description to see which option applies to your plant.
WILL I RECEIVE THE EXACT PLANT SHOWN IN THE PHOTO?
If the listing is marked Exact Plant or Real Picture, you will receive the specific plant shown in the listing.
For regular listings, photos are representative. Your plant will be similar to the listing, but natural variations in size, shape, color, leaves, and variegation may occur.
WHEN WILL MY PLANT SHIP?
Shipping time depends on the product type.
Ready in USA: Usually ships within 3ā5 business days.
Fresh Import: Ships according to our current import schedule. After arriving at our New Jersey facility, plants are processed and repacked before domestic shipping.
Please check the product description and current shipping schedule for details.
DO I NEED AN IMPORT PERMIT OR HANDLE ANY PAPERWORK?
No. For orders shipped to U.S. addresses through Plantstop.us, we handle the standard import process for our Fresh Import plants.
Ready in USA plants are already located in the United States and require no import process from the customer.
CAN I COMBINE OR ADD PLANTS TO MY ORDER?
Yes, when possible. If your order has not entered the packing or shipping process, contact us and weāll check whether additional plants can be combined with your existing order.
WHAT IF MY PLANT ARRIVES DAMAGED?
Please contact us within 24 hours of delivery with clear photos and/or an unboxing video showing the condition of the plant and packaging.
Weāll review your claim according to our Refund & Resolution Policy.
IS IT SAFE TO SHIP LIVE PLANTS?
Yes. We carefully pack our plants to help protect them during transit. However, live plants may experience temporary shipping stress, such as slightly wilted leaves, minor leaf damage, or leaf loss.
Give your plant time to acclimate after arrival and follow the care recommendations provided.