Plantstop.us
Winter Protection Insurance
Winter Protection Insurance
Purchase This to Insure Your Shipment!
1. Winter Protection Insurance covers all the plants in your cart.
Worried about your plants getting damaged during shipment in cold weather? Add this to your order! We strongly recommend adding Winter Protection Insurance when entering the extreme winter season in your area.
Our Winter Protection Insurance is straightforward: When you add this to your order, we will personally check the weather conditions throughout your plants' journey from our Greenhouse to your location and take all necessary precautions, regardless of the cost (such as using heat packs, special packing procedures, or shipping on specific days) to ensure your plants arrive safely.
2. Why is there an additional charge for Winter Protection Insurance?
We often need to use additional packing materials to properly insulate and protect winter shipments. The additional charge only covers our average cost to ensure your plants arrive safely and healthy during the winter.
3. What happens if I don’t purchase Winter Protection Insurance?
Without Winter Protection Insurance: Orders without Winter Protection Insurance are for those who live in areas where they are confident they don’t need heat packs or special packaging due to climate (or prefer us to pack their orders normally). If Winter Protection Insurance is NOT purchased, plants that contain pests/diseases upon arrival or are damaged during shipping will be returned or replaced for free (as per our normal Return, Replacement, and Refund Policy). However, if you don’t add Winter Protection Insurance to your order, we cannot cover any damages that our team deems related to cold weather.
4. What happens if I purchase Winter Protection Insurance?
WITH Winter Protection Insurance: Orders with Winter Protection Insurance will require our staff to manually check your plant's destination and journey and ensure that the appropriate heat packs, additional packing methods, or other precautions have been taken to ensure your plants arrive safely despite the cold weather. If Winter Protection Insurance is purchased, plants damaged during shipping INCLUDING damage due to cold/heat, will be returned or replaced for free.
5. I forgot to add Winter Protection Insurance to my order, can I add it later?
You can add Winter Protection Insurance at any time up to 24 hours before your order is shipped by placing a new order that contains only Winter Protection Insurance and emailing us at plantstopus@gmail.com to let us know.
6. Is Winter Protection Insurance refundable?
Once purchased, Winter Protection Insurance cannot be refunded.
7. How do I file a claim for Winter Protection Insurance?
Filing a claim is easy: Within 5 days of receiving your order, contact us via email, and follow the instructions in the Claim Opening section on the Return, Replacement, and Refund page to provide us with the information we need to process your claiAglaonemm. For weather-related issues, we often only need a photo of your plants. Unfortunately, we cannot fulfill claims opened more than 5 days after you receive your plants.
đźšš Shipping & Processing
Fresh Import
- Ships directly from Indonesia with protective packing to minimize transit stress
- Flat shipping rate: $50
- No quantity limits — order any number of plants under the same shipping fee
- Estimated delivery timeline: Ships in 7–14 workdays after order processing and document completion.
Ready in USA
- Ships from New Jersey, USA
- Shipping rates calculated at checkout
- Orders ship within 3–5 business days after purchase
- Shipping days: Monday–Thursday
- Carriers: UPS / USPS
đź“ťExport Documents Included - Fresh Import
No paperwork needed—we handle all export documentation to ensure a smooth process, including:
- Phytosanitary Certificate
- Commercial Invoice
- Packing List
- Any additional standard documents required for export (as applicable)
🛡️Claims & DOA cases
Plant loss is very rare with our packing standards and export experience. If an issue occurs:
- Claims must be submitted within 24 hours after opening the package
- We will offer either:
- Up to 50% refund, or
- Reshipment (shipping cost covered by the buyer)
Claim requirements: Please provide clear unboxing photos and/or a short video for verification.
🪴Post-Arrival Care Guide
To help your plant settle in after international transit:
- Light: Bright, indirect light (avoid harsh direct sun for the first 7 days)
- Water: Keep medium lightly moist, not soggy. Water only when the top layer starts to dry.
- Humidity: Preferably 70%+ (a humidity dome/box can help during the first week)
- Temperature: Ideal 68–82°F. Avoid below 60°F (risk increases under 55°F).
- Acclimation tip: Do not repot immediately. Let it rest 7–14 days before making changes.
F.A.Q.
IS IT SAFE TO SEND A PLANT THROUGH THE MAIL?
Of course, naturally!
We provide trustworthy shipping in addition to first-rate customer support. Having worked in the rare and ornamental plant industries for more than ten years, we typically have less than 1% of monthly shipment problems.
WHERE WILL MY PLANTS SHIP FROM?
Our shipping and greenhouse facilities are situated near Lake Hiawatha, New Jersey.
CAN I ADD TO MY ORDER?
You can order more plants and ask us to mix them via email if you later realise that you should have added more. We will combine those for you, and we will reimburse the actual difference between the postage charges and the total of your different shipping charges once your order ships as a whole. Depending on the quantity, weight, and size of the plants, shipping them all at once may prove to be just as expensive as shipping them separately.
However, we make every effort to keep costs as low as possible, and when we succeed, we typically refund your money in two to three days.
DO I NEED ANY DOCUMENTS OR PERMIT TO BUY?
No, you don’t.
We are local sellers, the plants we have are cultivated in the United States.
WHEN WILL MY PLANTS SHIP?
While we strive to ship orders within 7 days of receipt, please note that seasonal variations in our shipping schedule may occur. Only Monday through Thursday is when we ship. We always send your order confirmation with an accurate and up-to-date timeline via email. This allows our staff ample time to ensure that we have chosen the best plants in our greenhouse, that they have been examined and treated to ward off pests and diseases, and that they have been packaged securely for delivery to your house.
We value your patience and will try our best to provide updates on orders that start to exceed what we initially told you.
Simply email your order confirmation back if you have any specific timing requests, and we'll do.
IT'S COLD WHERE I AM,WILL MY PLANTS BE SAFE?
If daytime highs in your area are expected to be below 45 degrees for the next week, we advise you to get Winter Protection Insurance.
It is advised that you purchase our Winter Protection Insurance so that our staff can make sure your orders are individually weather-checked, using heat packs if needed, and so we are prepared to address any problems in the event that the weather damages your plant after it arrives.
In order for us to correctly attach your Winter Protection Insurance order to this order, please reply to this email with the Order # of your Winter Protection Insurance order, if you haven't already purchased it on its own from the website. This is the most effective method.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Direct Debit Payment, Credit Card Payment, Zelle transfer, Apple Pay, Google Pay, Shop Pay, Meta Pay, and Amazon Pay
You can choose those payment methods at checkout.
WHAT HAPPENS IF MY PLANTS ARE DAMAGED?
We take great care to package your plants and keep them safe from harm while they travel to your house. Please read the information on the back of our Unboxing Guide card if you are experiencing any problems with your order. It outlines the steps needed for a prompt resolution.
Please read our Return, Replacements and Refund Policy or contact cs@planstop.us or call at +1 662 312 8310 for more information.
Do you offer wholesale price?
Yes sure, please contact us at email info@plantstop.us
or call at +1 662 312 8310