Return, Replacement, and Refund Policy

Return, Replacement, and Refund Policy

Last updated: December 01, 2023

We appreciate your business at Planstop.us.

To guarantee that the plants are in the finest condition, we make sure they have undergone a selection and quality control process before being sent. Having worked in the ornamental plant industry for more than ten years, fewer than 1% of issues arise each month. Issues that frequently come up are typically related to third parties' delivery processes. So that we are both aware of the hazards and circumstances, we must be completely conscious that we are working with LIVE plants.

Still, we're determined to keep offering the greatest service we can.

The following terms are applicable for any products that You purchased with Us.

Refunds & Cancellations

  • All purchases, once shipped, are final.
    • You can cancel your order any time before it's shipped by emailing us at cs@planstop.us or call us at +1 662 312 8310. You can’t cancel if the Good’s package is already opened or the time already passed 24 hours after the notification from the shipping company saying that the Goods have been DELIVERED.
  • We will notify you of shipment via email the day your purchase is shipped.
  • Fully refund, only applies to Goods that are returned in the same condition as You received them. It should also include all of the products’ instructions, documents, and wrappings. We will send you the shipment label by email and you don’t have to worry about shipping cost.

Lost Plants

  • Plants can sometimes be lost by a shipping carrier. Simply inform us that the plant never arrived when this occurs. If the plant is lost, we'll work with the carrier to resolve the issue and provide a refund or replacement at no additional cost.
  • If your plant disappears, kindly refer to the instructions for "Opening a Claim" below.

Damage, Pests & Disease

  • In accordance with our refund and cancellation policy, plants that are damaged during shipment or have pests or diseases when they arrive will be fully refunded.
  • It's critical that you get in touch with us right away if your plant has a problem because we can only address problems that are brought to our attention within 24 hours of delivery.
  • If there is a problem with your plant, please follow the "Opening a Claim" instructions below.
  • Please Note: If you purchased Winter Insurance for your order, we will only be able to honor claims for damage caused by cold weather.

Opening a Claim

When contacting us about any issues, please include the following:

  • The email address you used to complete your purchase; and
  • The name of the plant that has an issue
  • The order number
  • Attach an unboxing video
  • Attach a photo and video of the plant from the top down; and
  • Attach close-up photos of the issue itself

Our Claims Process

  1. Your information will be reviewed by us, typically in a single business day.
  2. Occasionally, we'll request more details or images to aid in our decision-making. We ask that you reply to our requests for more details or images no later than 24 hours
  3. We will refund or replace the plant at no cost if we determine that it has a problem (damage, pests, disease), or that it was lost during shipment (shipping issues). This is in accordance with our refund and cancellation policy mentioned above. Please be aware that unless you purchased Winter Insurance for your order, we are only able to honour claims that are determined to be the result of damage from cold weather.
  4. In very rare instances, problems brought on by negligence (or, in the event that you did not purchase Winter Insurance, damage brought on by cold weather) prevent us from offering refunds or replacements. You can be sure that our growers will be able to walk you through the process of bringing your plant back to health if it requires extra attention.

For the complete, legal version of our Return, Replacement, and Refund Policy, read on at your own risk of boredom:

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PLANTSTOP USA CORP, 24 Manito Ave Lake Hiawatha NJ 07034.

Service refers to the Website.

Website refers to Planstop.us, accessible from https://www.plantstop.us/

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order at any time before it ships without giving any reason for doing so. We will notify You via email when Your Order ships. After this time, you will no longer be able to cancel Your Order. 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

If it has already been determined by us that the goods were lost during shipment, we will reimburse You within 14 days of receiving the returned goods. We will reimburse you using the same payment method that you used to place the order, and there won't be any costs associated with it.

Conditions for Returns

Once shipped, your order is considered final and cannot be returned.

Kindly refer to the guidelines in the "Return, Replacement, and Refund Policy" section above and get in touch with us to initiate a claim if there are any problems with your purchase, such as damage or pest infestation, lost shipment, or issues with disease.

We maintain the right to reject returns or exchanges for any goods. To decide which items should be replaced or refunded, we follow the procedure described in the Return, Replacement, and Refund Policy section above. For any claims opened more than 24 hours after the shipping company notifies you that the goods have been delivered, we are unable to provide refunds or replacements. Inability to submit the data, images, or videos required for us to handle Your claim in

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: