Plantstop.us
Hoya macrophylla splash (Pre Order)
2. We usually carry out the arrival process for our fresh imported products twice every month. on the 15th and 30th.
3. Approximately 7 days after arrival, we will send it immediately to your address.
4. The photo is just an example, you will get random plants, size and shape as in the photo (more leaves or less).
5. Plant size can be larger or smaller depending on existing stock.
6. Plant stock suddenly becomes empty.
7. For wholesale prices, please contact us via email or Instagram.
8. Please read and understand the terms & conditions of this shop before you purchase.
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Product information
Plantstop.us
A. Order
1. Order Cancellation
- Order cancellation requests can be submitted up to a maximum of 3 days after the order is placed, including a clear reason
- Order cancellation requests can only be made via email at plantstopus@gmail.com.
- Upon approval of the order cancellation, a full refund will be automatically processed.
- You can add plants to your order before it enters the packing process.
- There is no limit to the number or type of plants you can add as long as they are in stock.
- Requests to add plants can be made via the Website Inbox, email plantstopus@gmail.com, and Instagram DM @plantstop.us.
- Any additional payment due to adding plants can be made through the Zelle account at plantstopus@gmail.com.
- Confirmation of the addition will be provided after proof of payment is received.
- You can reduce the number of plants in your order before it enters the packing process.
- Reductions can only be made if a clear reason is provided.
- Requests to reduce plants can be made via the Website Inbox, email plantstopus@gmail.com, and Instagram DM @plantstop.us.
- Refunds for reductions will be processed through your Zelle account. Make sure to provide your Zelle account information to us.
4. Combining Orders
If you have more than one order and want to combine them into one package, you can make a request via the Website Inbox, email plantstopus@gmail.com, and Instagram DM @plantstop.us.
5. Splitting Orders
- If you have a large order and want to split it into several packages, you can make a request via the Website Inbox, email plantstopus@gmail.com, and Instagram DM @plantstop.us.
- Additional shipping costs will apply.
- Shipping costs for split orders can be paid through the Zelle account at plantstopus@gmail.com.
- Confirmation of the split order will be provided after proof of payment is received.
B. Payment
1. Payment Methods- We only accept payments through Bank of America & Zelle.
- No, we do not offer credit or deferred payments at this time.
C. Shipping
1. Shipping Time- Orders will be shipped 7-10 days after placing the order. Shipping is done every Monday-Thursday
- Based on the import shipping schedule, usually done every two weeks.
- You can check the latest import shipping schedule on our website banner or when selecting the shipping method during checkout.
- After the import plants arrive at our warehouse, we need 3-5 days for repacking before shipping to your address.
- Currently, we only ship within the United States (all states).
- There are no specific requirements needed.
- Shipping costs are based on the rates provided by the shipping service at checkout.
- We offer free shipping for a minimum purchase of $1.000.
- Ready in USA: Plants are shipped directly from our warehouse.
- Pre-Order: Plants are shipped from our partner farmers abroad.
- USPS for Ready in USA plants.
- Cargo and USPS for Pre-Order plants.
- You can contact us via the Website Inbox, email plantstopus@gmail.com, and Instagram DM @plantstop.us to check the status of your order.
- Our packing methods are adjusted according to the current season.
D. Complaints
1. Claim for Damaged Plants- To claim damaged plants, contact us via email, providing photos and videos of the unboxing.
- We offer two options:
- We will resend the plants for free (excluding shipping costs).
- The shipping costs will follow the rates at checkout and
- Shipping Cost can be paid through the Zelle account at plantstopus@gmail.com.
- Resend will be done based on the type of plant ordered.
- Ready in USA plants will be resent 7-10 days after submission (if stock is available).
- Pre-Order plants will be resent 30 days after submission.
- A refund of 60% of the plant value, excluding shipping costs
- Refunds will be processed within a minimum of 7 days after the complaint is resolved.
2. Delayed Shipments
- Once shipped, the responsibility lies with the shipping carrier. You can proactively contact the carrier for updates.
- If you receive the wrong plant, claim "Incorrect Item" via email at plantstopus@gmail.com, including photos and videos of the unboxing.
- We will resend the correct plant and cover the return shipping costs of the incorrect plant.
- Alternatively, you can keep the incorrect plant and pay half the price.
E. Others
1. Direct Purchase at Greenhouse- You can purchase directly at our greenhouse located at 24 Manito Ave, Lake Hiawatha, NJ, 07034, United States of America.
- For wholesale programs, contact us via email at plantstopus@gmail.com with the subject "Wholesale Application."
- For more information, visit our Wholesale Page.
- We offer monthly promotions, flash sales, and clearance sales.
- You can monitor these promotions through our Instagram and website homepage banner.
- Instagram: plantstop.us
- Etsy: plantstopus.etsy.com
- Facebook: plantstop.us
Return, Replacement, and Refund Policy
Last updated: December 01, 2023
We appreciate your business at Planstop.us.
To guarantee that the plants are in the finest condition, we make sure they have undergone a selection and quality control process before being sent. Having worked in the ornamental plant industry for more than ten years, fewer than 1% of issues arise each month. Issues that frequently come up are typically related to third parties' delivery processes. So that we are both aware of the hazards and circumstances, we must be completely conscious that we are working with LIVE plants.
Still, we're determined to keep offering the greatest service we can.
The following terms are applicable for any products that You purchased with Us.
Refunds & Cancellations
- All purchases, once shipped, are final.
- You can cancel your order any time before it's shipped by emailing us at cs@planstop.us or call us at +1 662 312 8310. You can’t cancel if the Good’s package is already opened or the time already passed 24 hours after the notification from the shipping company saying that the Goods have been DELIVERED.
- We will notify you of shipment via email the day your purchase is shipped.
- Fully refund, only applies to Goods that are returned in the same condition as You received them. It should also include all of the products’ instructions, documents, and wrappings. We will send you the shipment label by email and you don’t have to worry about shipping cost.
Lost Plants
- Plants can sometimes be lost by a shipping carrier. Simply inform us that the plant never arrived when this occurs. If the plant is lost, we'll work with the carrier to resolve the issue and provide a refund or replacement at no additional cost.
- If your plant disappears, kindly refer to the instructions for "Opening a Claim" below.
Damage, Pests & Disease
- In accordance with our refund and cancellation policy, plants that are damaged during shipment or have pests or diseases when they arrive will be fully refunded.
- It's critical that you get in touch with us right away if your plant has a problem because we can only address problems that are brought to our attention within 24 hours of delivery.
- If there is a problem with your plant, please follow the "Opening a Claim" instructions below.
- Please Note: If you purchased Winter Insurance for your order, we will only be able to honor claims for damage caused by cold weather.
Opening a Claim
When contacting us about any issues, please include the following:
- The email address you used to complete your purchase; and
- The name of the plant that has an issue
- The order number
- Attach an unboxing video
- Attach a photo and video of the plant from the top down; and
- Attach close-up photos of the issue itself
Our Claims Process
- Your information will be reviewed by us, typically in a single business day.
- Occasionally, we'll request more details or images to aid in our decision-making. We ask that you reply to our requests for more details or images no later than 24 hours
- We will refund or replace the plant at no cost if we determine that it has a problem (damage, pests, disease), or that it was lost during shipment (shipping issues). This is in accordance with our refund and cancellation policy mentioned above. Please be aware that unless you purchased Winter Insurance for your order, we are only able to honour claims that are determined to be the result of damage from cold weather.
- In very rare instances, problems brought on by negligence (or, in the event that you did not purchase Winter Insurance, damage brought on by cold weather) prevent us from offering refunds or replacements. You can be sure that our growers will be able to walk you through the process of bringing your plant back to health if it requires extra attention.
For the complete, legal version of our Return, Replacement, and Refund Policy, read on at your own risk of boredom:
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PLANTSTOP USA CORP, 24 Manito Ave Lake Hiawatha NJ 07034.
Service refers to the Website.
Website refers to Planstop.us, accessible from https://www.plantstop.us/
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order at any time before it ships without giving any reason for doing so. We will notify You via email when Your Order ships. After this time, you will no longer be able to cancel Your Order.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: cs@plantstop.us
- By call : +1 662 312 8310
If it has already been determined by us that the goods were lost during shipment, we will reimburse You within 14 days of receiving the returned goods. We will reimburse you using the same payment method that you used to place the order, and there won't be any costs associated with it.
Conditions for Returns
Once shipped, your order is considered final and cannot be returned.
Kindly refer to the guidelines in the "Return, Replacement, and Refund Policy" section above and get in touch with us to initiate a claim if there are any problems with your purchase, such as damage or pest infestation, lost shipment, or issues with disease.
We maintain the right to reject returns or exchanges for any goods. To decide which items should be replaced or refunded, we follow the procedure described in the Return, Replacement, and Refund Policy section above. For any claims opened more than 24 hours after the shipping company notifies you that the goods have been delivered, we are unable to provide refunds or replacements. Inability to submit the data, images, or videos required for us to handle Your claim in
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: cs@plantstop.us
- By call : +1 662 312 8310
F.A.Q.
IS IT SAFE TO SEND A PLANT THROUGH THE MAIL?
Of course, naturally!
We provide trustworthy shipping in addition to first-rate customer support. Having worked in the rare and ornamental plant industries for more than ten years, we typically have less than 1% of monthly shipment problems.
WHERE WILL MY PLANTS SHIP FROM?
Our shipping and greenhouse facilities are situated near Lake Hiawatha, New Jersey.
CAN I ADD TO MY ORDER?
You can order more plants and ask us to mix them via email if you later realise that you should have added more. We will combine those for you, and we will reimburse the actual difference between the postage charges and the total of your different shipping charges once your order ships as a whole. Depending on the quantity, weight, and size of the plants, shipping them all at once may prove to be just as expensive as shipping them separately.
However, we make every effort to keep costs as low as possible, and when we succeed, we typically refund your money in two to three days.
DO I NEED ANY DOCUMENTS OR PERMIT TO BUY?
No, you don’t.
We are local sellers, the plants we have are cultivated in the United States.
WHEN WILL MY PLANTS SHIP?
While we strive to ship orders within 7 days of receipt, please note that seasonal variations in our shipping schedule may occur. Only Monday through Thursday is when we ship. We always send your order confirmation with an accurate and up-to-date timeline via email. This allows our staff ample time to ensure that we have chosen the best plants in our greenhouse, that they have been examined and treated to ward off pests and diseases, and that they have been packaged securely for delivery to your house.
We value your patience and will try our best to provide updates on orders that start to exceed what we initially told you.
Simply email your order confirmation back if you have any specific timing requests, and we'll do.
IT'S COLD WHERE I AM,WILL MY PLANTS BE SAFE?
If daytime highs in your area are expected to be below 45 degrees for the next week, we advise you to get Winter Protection Insurance.
It is advised that you purchase our Winter Protection Insurance so that our staff can make sure your orders are individually weather-checked, using heat packs if needed, and so we are prepared to address any problems in the event that the weather damages your plant after it arrives.
In order for us to correctly attach your Winter Protection Insurance order to this order, please reply to this email with the Order # of your Winter Protection Insurance order, if you haven't already purchased it on its own from the website. This is the most effective method.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Direct Debit Payment, Credit Card Payment, Zelle transfer, Apple Pay, Google Pay, Shop Pay, Meta Pay, and Amazon Pay
You can choose those payment methods at checkout.
WHAT HAPPENS IF MY PLANTS ARE DAMAGED?
We take great care to package your plants and keep them safe from harm while they travel to your house. Please read the information on the back of our Unboxing Guide card if you are experiencing any problems with your order. It outlines the steps needed for a prompt resolution.
Please read our Return, Replacements and Refund Policy or contact cs@planstop.us or call at +1 662 312 8310 for more information.
Do you offer wholesale price?
Yes sure, please contact us at email info@plantstop.us
or call at +1 662 312 8310